Shipping

Pre-Order Processing Time

Pre-order simply means "order first, get it later". It usually takes around 3 ~ 4 weeks before we can dispatch your order.
Local holidays in our area may affect the estimated time required.
To bring you a wide variety of choices, we have products that are not readily available in our warehouses. If you are interested to purchase pre-order products, we suggest you to purchase them a couple months earlier, just in case.
[Usually 3 ~ 4 weeks to process + time of shipping method chosen = estimation of date you receive]

Ready Stock Processing Time

The processing time for us to dispatch ready stock is usually 2 ~ 4 working days, but certain brand may take up to 7 working days. (Check each product description)
Local holidays in our area may affect the estimated time required.
If your order consist of ready stock and pre-order products, your order will have to follow the processing time for pre-order products, unless you split your order into two separate parcels and pay another shipping fee.
[Usually 2 ~ 4 working days to process + time of shipping method chosen = estimation of date you receive]

DHL Express (#fast #secure #expensive)

The fastest shipping method available in our store.
Generally takes around 3 working days to reach most countries after we dispatch your parcel. Some countries may take up to 8 working days depending on your local customs.
We will lower your actual parcel value (-50%) to avoid risk of tax and duty. However, please note that tax and duty may still apply depending on your local customs.
Usually no signature is required for deliveries in USA.
You can insure the full value of your parcel by paying an extra fee, or request us to declare the full value of your parcel. Please contact us to arrange before making payment.
Not recommended for countries which usually have issues with express shipping and customs fees.
In case of unsuccessful delivery, your parcel will be returned to us. Shipping fees will be required for second delivery.
FREE Shipping for orders $99 and above (applicable countries only)

DHL Direct (#moderate #affordable)

Affordable shipping method with reasonably shorter waiting time.
Generally takes around 8 working days to reach most countries after we dispatch your parcel. Some countries may take up to 25 working days depending on your local customs.
We will lower your actual parcel value (-50%) to avoid risk of tax and duty. However, please note that tax and duty may still apply depending on your local customs.
Usually no signature is required for deliveries in USA.
You can insure the full value of your parcel by paying an extra fee, or request us to declare the full value of your parcel. Please contact us to arrange before making payment.
In case of unsuccessful delivery, your parcel will be disposed in DHL Germany main hub. Kindly track your parcel for successful delivery.
FREE Shipping for orders $79 and above (applicable countries only)
**THIS SHIPPING METHOD IS CURRENTLY UNAVAILABLE**

Standard Mail or Registered Mail (#slow #cheap)

The cheapest shipping method we have in our store, but with less protection.
Generally takes around 14 working days to reach most countries after we dispatch your parcel. Some countries may take up to 30 ~ 50 working days depending on your local customs.
All parcels are marked as gift at very low value (-70%) to avoid risk of tax and duty. However, please note that tax and duty may still apply depending on your local customs.
Tracking update may be limited and usually no signature is required for most countries.
Suitable for countries which usually have issues with express shipping or customs fees.
In case of unsuccessful delivery, your parcel may be disposed in the previous sorting country. No insurance or compensation is available for this shipping method.
Throughout our history, we have plenty of customers receiving parcels without issue, but please use at your own risk.
FREE Shipping for orders $49 and above (applicable countries only)
**THIS SHIPPING METHOD IS CURRENTLY UNAVAILABLE**

NOTE:

All time frame mentioned above are an estimation for reference only. Please bear in mind that different countries have different holiday/peak seasons and customs processing time which may result to delay in order processing or parcel delivery.
Each country has different customs regulations on tax and duty which may change from time to time. It is not guaranteed that declaring your parcel at a certain value would help you successfully avoid tax and duty. For US, you can check a rough guideline HERE.
Failure to pay the required customs tax and duty will most likely result in parcel abandonment, where they destroy your parcel instead of returning it to us. Do note that no compensation will be given for parcel abandonment.
Depending on your country's regulations, you may be required to present a health permit or certain documents to help clear customs for your parcel. Failure to do so may risk parcel abandonment.
If no signature is required upon delivery, your parcel may be left at your mailbox/doorstep/porch/front desk/post office/collection area. Please understand that we have no authority to control how your local courier service would deliver your parcels.
All requests for compensation is only valid for parcel damage or parcel lost. Compensation will only be given to our customers once the shipping courier responsible has provided us the final amount of the compensation.
We are unable to ship parcels to Cuba, Iran, North Korea, Israel, North Sudan, and Syria.
As affected by Covid-19, shipments are expected to be delayed and not within our control.
We reserve our right to amend any shipping fees at any time with or without prior notice due to price increase or fluctuation.
Please read our Terms of Sales, Return & Exchange and Refund Policy to avoid unhappy shopping experience.